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Monday, November 26, 2012
Words of Wisdom
Tuesday, November 20, 2012
Create Goodwill and A Positive Image by helping others
There are a great many people who are of the opinion that doing something for nothing is poor business practice, and that if you give away your service that it means that you don’t value it (therefore potential clients won’t value it either). These beliefs cannot be further from the truth. In reality taking on a small project for the sake of helping another, or lending your time and expertise for a local charity says much more. Doing so shows that you are a member of the community, and that you (and your business) care about that community and are willing to forgo profits to not only help others, but to aid in improving the community as well. Something as small as a medical practice sending doctors to volunteer at a free clinic, any business helping to rebuild homes damaged by natural disasters, or an accountant or lawyer helping a community center or little league set up the bylaws or find funding are just a few examples of such acts.
Donating time and expertise may not immediately affect the company’s bottom line, but what it will do is show people that not all companies put profits before those in the area that the business exists in. Doing so will help build trust and goodwill with neighbors who are always potential clients. Perhaps free positive publicity or PR will follow, which is always a benefit to any business. Even without such broad-reaching attention, word of mouth may carry the company name far enough and to enough people to spread the word of an involved business that takes the time to give back. At the very least, it creates a great opportunity to network with other community members.
Down the road, when conditions improve and people are in a better position to become clients, they will already have a positive view of the company. A positive general image combined with giving back to the community are two sure-fire ways to attract and retain clients. This can all be accomplished at any time regardless of economic climate or without reason other than simply because people are in need and it would be the right thing to do.
http://www.dollarversity.com/create-goodwill-and-a-positive-image-by-helping-others/
Friday, November 16, 2012
Ideas for a Business to Give back to the Community
Sara Melone
No matter how large or small, a business is part of the community in which it operates. Many business owners who wish to invest in their local community may be at a loss as to how to contribute to their community. Businesses have a variety of creative ways they can give back to a community from accepting charitable donations to providing mentoring.
Request Charitable Donations
A business that operates a storefront or accepts customer payments for goods and services might consider taking up a regular donation for a local charity or other community organization, as suggested by the National Federation of Independent Business. A business owner could make a collection box available where customers can donate money, food or clothing items. The business owner might also consider adding an optional donation amount to the customer's purchase, such as a $1 donation to a local community organization.Donate Products or Services
A business owner or manager may also consider contributing products or services directly to the community. A business that sells or makes food items could donate to a local food bank. A company that makes or distributes clothing, school supplies or medical equipment could donate to a community shelter, school or medical clinic. Even a business that provides a service such as construction or plumbing could volunteer employee time and materials to facilitate needed repairs for elderly and low-income households in the community.Become a Sponsor
Many small to large sized businesses give back to the community by partaking in a variety of sponsorship opportunities. For instance, a business with a high-traffic location such as a gas station or restaurant might host a car wash where students can work to raise money for class trips or supplies. Other businesses sponsor a local little league team by investing in their uniforms, which has the dual benefit of providing advertising and exposure for the business.Mentoring Programs
A business within the community is in a unique position to give back on a personal level, as well. Some businesses offer a mentoring or job skills training program open to local community members. The business might offer internship programs for high school and college students looking for new work experience in a particular field, or the program could be open to people looking for work requiring on-the-job training to acquire new skills.Thursday, November 15, 2012
Why Giving Back can Help your Community & Your career
Gen Y is intimately familiar with volunteering and social responsibility. As kids we were expected—sometimes required—to serve our communities. As young adults, we volunteered in our college towns and abroad.
Now, as a skilled young professional, you might be looking for somewhere else to make your mark, and something that puts your skills to better use than painting houses. Wouldn’t it be great to drive social change with that same expertise that gets you ahead during the day?
Good news: that opportunity is out there! You can donate your professional skills pro bono to a nonprofit, government agency, or social change organization, and see the power of pro bono service.
And your altruism can help you too. Pro bono programs can be valuable to your development as an employee—a sentiment seconded by 91 percent of HR professionals. Pro bono work also looks great on résumés and graduate school applications, as it shows leadership, commitment, and a drive to see others succeed.
Not convinced? Six reasons business professionals like you choose to donate their skills pro bono:
1. Diversify your résumé and professional portfolio
A graphic designer in San Francisco came to the Taproot Foundation, the largest pro bono consulting firm in the nation, explaining, “I love my job, but I have been designing in blue and white for 20 years. I want to design in a different color.”
Even if you love your job, reaching outside your everyday work and getting your hands dirty in another industry, field, or even color can enrich your skills.
If you’re in marketing, experiment with new audiences by creating a branding strategy for a local nonprofit; if you’re in finance, conduct a financial analysis for your local school district and see what it might teach you about bootstrapping. Using your professional skills in a new way gives you fresh insights, and teaches you to bring more creativity to the table.
2. Develop leadership and team-building skills
If you work at an industry behemoth, you’ve probably already found out it’s not always easy to take ownership of big projects as a young professional. But when you volunteer outside of the office, chances are you’ll be sitting in the driver’s seat, honing your leadership skills and learning to direct a team.“I became a much better manager,” recalls pro bono veteran Donna Campbell. “I had to quickly learn how to motivate and persuade people that I barely knew and get them to work together.”
3. Build your professional network
If you provide high quality services—as no doubt you will—your pro bono clients could become some of your top references. And since you’re likely to get more leadership opportunities on a pro bono project, they may be especially well-equipped to testify to your skills managing a project.Working on a team with other pro bono volunteers can also give you the opportunity to meet a diverse group of people in your industry—with whom you share a common interest—and help you expand your network.
4. Win respect from professional peers
Engaging in pro bono work can improve your status in the eyes of your employer. Corporations have a difficult time gaining legitimacy in the public eye, and often look to develop social impact initiatives. By donating your time to an organization in your community, you gain positive public exposure for yourself and your company. What’s more, if you do a stellar job without commission, it will leave people wondering what amazing things you’re capable of with a paycheck.5. Get a firsthand look at the inner workings of a nonprofit
For many business professionals, working with nonprofits can be a lot like visiting a different country: it can be a fun, rich, and rewarding learning experience. While there are some distinctive differences between the nonprofit and for-profit sector (i.e., free lunch), that’s not necessarily bad.Working with the management side of a nonprofit will give you a better look at what goes on behind closed doors at your local art museums, food pantries, and homeless shelters. You might find it to be an exciting and fulfilling environment, and ideally you’ll do some cross-pollinating and bring new insights back to your own office.
6. Create lasting and tangible impact
Pro bono work gives nonprofit and community organizations access to vital resources they cannot always readily afford. And offering your professional skills lets you contribute something unique, a more specialized gift than painting a daycare room, stuffing envelopes, or other types of hands-on volunteering. Necessary as those services are, they’re much easier to recruit than a skilled graphic designer or financial analyst!So what next?
Find the perfect project for you. Be careful—not all pro bono opportunities are created equal, and the wrong choice could leave a bad taste in your mouth for years. Check to see if there is an established pro bono program in your company or ask a more senior colleague for guidance, and check out these tips on finding the right pro bono project!Monday, November 12, 2012
How Giving Back can Help Your Business
You can develop new relationships.
Getting out there and volunteering in your community puts you in a great position to meet new people who you may not otherwise meet. These relationships are not only good for networking, but they also help you to create a group of people to consult with outside of your immediate business network.
It can broaden your experience.
Even if you donate time doing something you do everyday, volunteering provides an opportunity to work on something new with new people in a new place. You get to see more and experience more, and you never know where you might learn a new skill, discover a new way to do something or expand your knowledge in some other valuable way.
It provides indirect marketing exposure.
Sometimes the best marketing is marketing that happens naturally. This can happen when you are focused on a task, especially one that involves collaboration and teamwork.
It’s good for your reputation.
If you work for yourself, everything you do, on and off the job, impacts your business reputation. Giving back is one way to position yourself in a good light. When you spend time and effort for the betterment of others, you are telling clients, potential clients and colleagues that you are empathetic to those around you.
It makes you more well-rounded.
Volunteering makes you well-rounded, as a person and a business owner. And when you volunteer for the right reasons (and realize all of the benefits listed here are really just peripheral to the main purpose of giving back), you just may become a better person.
Thursday, November 8, 2012
6 Ways Small Businesses can Give Back to their Community
Research shows that giving back is important to small business: 89% of entrepreneurs donate money, both personally and through their companies, according to a study by Ernst & Young and the Fidelity Charitable Gift Fund. What’s more: 62% say giving back makes their companies more successful in the long run.
But it’s not always easy for small businesses to give back to their communities. Owners and their employees are often short on time and low on funds. However, there are meaningful ways to give back that don’t involve shelling out lots of money or spending days working on pro-bono projects. Here are some ideas.
1. Organize an employee volunteer day.
You might lose a day of productivity, but coordinating a day or two each year when employees can volunteer together—perhaps to build a Habitat for Humanity house or cook for a homeless shelter—can be more cost-effective than writing a check. Bonus: Group activities outside the office often boost morale and camaraderie.2. Keep a collection close by.
Own a storefront business? Keep a collection for your favorite local charity at the front desk or cash register. Both employees and customers can drop in their spare change to effect change locally.3. Upsell on charity.
Customers might not have any spare change, so why not offer them other ways to give? Ask each customer if they want to round up their purchase (or donate a specific amount) to donate to the local animal shelter. Or announce storewide events where during certain times—say, 5 p.m. to 7 p.m.—a certain percentage of sales goes to a local charity. Bonus idea: Advertise that your business will match every contribution.4. Get on a nonprofit board.
Offer your business or industry expertise to a local nonprofit by sitting on their board. This way, your contribution can be time (after work hours) and not money.5. Create a contest.
Ask other small businesses of your size—perhaps on your block or within your office building—to compete with your business in a donations race. The company that raises the most money through their employees (and partners and friends) wins the contest. Collectively, you’ll be able to donate more to a local charity.6. Donate to silent auctions.
Churches and schools often need gift certificates or merchandise they can sell for fundraising efforts.Tuesday, August 28, 2012
3 Ways to Get More Love from Your Referral Partners
- Ask to promote their services, no strings attached- Let your referrals sources know that you have a blog or newsletter reaching thousands of families in the local area and that you’d love to tell your clients more about them. Offer to post a guest blog on their behalf or feature their upcoming events in your email newsletter. Besides creating good will with your referral partners, they’ll be more receptive to promote your events and services when approached in the future.
- Make Promoting YOU Beneficial For THEM- One strategy we use for our private clients is to craft a beautiful letter and custom certificates that the referral source can send to THEIR clients saying “…because you are so important to us, I wanted to personally send you a valuable gift to say thank you for your business.” The gift, of course, is a free session with the attorney, which we note has a value of $500. The referral partner’s clients feel great about receiving such a valuable gift (increasing business for THEM), while you benefit from all the new appointments!
- Share Without Selling- Don’t overlook the importance of sending along helpful articles or resources to your referral partners from time to time. It’s a great way to keep the relationship going without a huge time investment. We always like to include a note along the lines of, “Hey–I thought this information would be helpful to you and wanted to pass it along…hope you are doing well” at the top of the email for that extra personal touch. It’s almost always appreciated and keeps you at the top of your referral partner’s mind.
Saturday, August 25, 2012
Karma
Ben Cohen, Ben & Jerry’s
Wednesday, August 15, 2012
10 Commandments of Great Customer Service
- Know who is boss. You are in business to service customer needs, and you can only do that if you know what it is your customers want. When you truly listen to your customers, they let you know what they want and how you can provide good service. Never forget that the customer pays our salary and makes your job possible.
- Be a good listener. Take the time to identify customer needs by asking questions and concentrating on what the customer is really saying. Listen to their words, tone of voice, body language, and most importantly, how they feel. Beware of making assumptions - thinking you intuitively know what the customer wants. Do you know what three things are most important to your customer? Effective listening and undivided attention are particularly important on the show floor where there is a great danger of preoccupation - looking around to see to whom else we could be selling to.
- Identify and anticipate needs. Customers don't buy products or services. They buy good feelings and solutions to problems. Most customer needs are emotional rather than logical. The more you know your customers, the better you become at anticipating their needs. Communicate regularly so that you are aware of problems or upcoming needs.
- Make customers feel important and appreciated. Treat them as individuals. Always use their name and find ways to compliment them, but be sincere. People value sincerity. It creates good feeling and trust. Think about ways to generate good feelings about doing business with you. Customers are very sensitive and know whether or not you really care about them. Thank them every time you get a chance. On the show floor be sure that your body language conveys sincerity. Your words and actions should be congruent.
- Help customers understand your systems. Your organization may have the world's best systems for getting things done, but if customers don't understand them, they can get confused, impatient and angry. Take time to explain how your systems work and how they simplify transactions. Be careful that your systems don't reduce the human element of your organization.
- Appreciate the power of "Yes". Always look for ways to help your customers. When they have a request (as long as it is reasonable) tell them that you can do it. Figure out how afterwards. Look for ways to make doing business with you easy. Always do what you say you are going to do.
- Know how to apologize. When something goes wrong, apologize. It's easy and customers like it. The customer may not always be right, but the customer must always win. Deal with problems immediately and let customers know what you have done. Make it simple for customers to complain. Value their complaints. As much as we dislike it, it gives us an opportunity to improve. Even if customers are having a bad day, go out of your way to make them feel comfortable.
- Give more than expected. Since the future of all companies lies
in keeping customers happy, think of ways to elevate yourself above the
competition. Consider the following:
- What can you give customers that they cannot get elsewhere?
- What can you do to follow-up and thank people even when they don't buy?
- What can you give customers that is totally unexpected?
- Get regular feedback. Encourage and welcome suggestions about
how you could improve. There are several ways in which you can find out
what customers think and feel about your services.
- Listen carefully to what they say.
- Check back regularly to see how things are going.
- Provide a method that invites constructive criticism, comments and suggestions.
- Treat employees well. Employees are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your employees with respect and chances are they will have a higher regard for customers. Appreciation stems from the top. Treating customers and employees well is equally important.
Saturday, October 15, 2011
Foothill Unity Center, Helping People Changing Lives
Friday, October 14, 2011
Kidney Quest Foundation - Greater Awareness, Greatest Hope
Kidneys Quest Foundation, Inc. is an outreach organization dedicated to families and individuals with kidney disorders and those in need of kidney transplants. The foundation is designed to help people focus on building inner strength and learning how to take action to manage their health condition.
KQF is committed to educating and providing people with knowledge about the choices that are available. The goal of KQF is to support and direct kidney patients when they feel they don’t know how to get to that next step and to alleviate some of the fears and stress of living with a kidney disease.
Kidneys Quest Foundation works in several areas:
• Support and direct kidney patients on next steps to take after being diagnosed with a kidney disorder.
• Dialysis support
• Training potential candidates to do dialysis at home so they can have time available for employment.
• Preparing renal patients to become and stay active on a Kidney Transplant List as a recipient.
• Dieting with enjoyment, including menus located in our cookbook.
• Exercising or staying active, and being involved in hobbies.
• Staying in control of your life with a kidney condition.
• Mentally and emotionally surviving this time in your life.
• After kidney transplant support services.
• Outreach events to let people know we are here for them.
• Bringing information to the community on how to become a Live Kidney Donor (how to give the gift of life).
www.kidneyquestfoundation.org
Thursday, October 13, 2011
Hillsides - Creating a Safe Place for Children
From its inception in 1913 as an Episcopal Orphanage, The Church Home for Children, until its present-day status as a private, nonprofit foster care and treatment center, Hillsides has never wavered from its commitment to creating a safe place for children. Although it began as an orphanage, Hillsides now works to end the cycle of child abuse that destroys children and tears families apart. Loving care, therapeutic healing, special education, family crisis intervention and children's rights advocacy are at the heart of the agency's mission. These priorities were created by the vision of Deaconess Evelyn Wile. At Hillsides, children suffering from abuse and mental illness can still find a "safe place" to call home. Today, the children’s charity located in Pasadena is considered an official institution of the Los Angeles Diocese of the Episcopal Church.
Children in residence, who are in foster care or suffer from mental health needs, are referred to Hillsides by the Dependency Division of the Los Angeles Superior Court and the Department of Mental Health. Although they come from all over Southern California and encompass every ethnic and socioeconomic group, they share a common experience - the emotional scars that result from child abuse. With counseling and mental health treatment, children at Hillsides learn that they are not alone, that they are safe and cared for through. Six programs constitute the framework for Hillsides treatment services-Residential Treatment, the Education Center, the Family Center, and Advocacy.
Wednesday, October 12, 2011
PVW: Your Business to Business Solution
Since 1966, Pomona Valley Workshop has been partnering with businesses by providing contract packaging and employment solutions. There are many qualified, trained and work-ready men and women with disabilities seeking employment opportunities yet they are often overlooked. However, it has been proven time and time again that providing employment opportunities for these individuals is good for business. Save time and money, improve entry-level turnover and absenteeism and build goodwill with your customer base through a positive public image.
Tuesday, October 11, 2011
David & Margaret Fundraiser
by Suzanne Sproul, Inland Valley Daily Bulletin
Former La Verne Mayor Jon Blickenstaff will be the emcee. Arun Tolia of Arun Home Realty will present the La Verne Chamber of Commerce Champion Award to Brian McNerney also for his dedication to children and to David & Margaret in particular.
The theme for the Oct. 14, event is "A Night on the Red Carpet." It will be in The Avalon, at the Los Angeles County Fairgrounds. Social hour begins at 6:30 p.m. with dinner at 7 p.m. There will be dinner, entertainment and a silent auction. Tickets are $100 per person or $150 per couple.
"We hope to increase awareness of David & Margaret and the services we provide to our community. And we hope to raise much-needed funds for our art therapy program, while also helping provide for our residents' leisure activities for the year," said Julie Griffith, publicity coordinator.
The David & Margaret Home was established in 1910 by The Woman's Home Missionary Society of the Methodist Episcopal Church as an orphanage. The Henry Kuns family donated 17.5 acres of land in La Verne which housed an old hotel. The facility was named after Kuns' parents and his son.
In 1967 it became a treatment center of adolescent girls. The Joan Macy School was started on campus to educate the girls who lived there in cottages as well as some community students. The Foster Family Agency was added in 1986 to help place boys and girls in homes. And The Learning Enhancement Center opened in 1990 offering neurodevelopmental therapy.
During the years, the mission has changed but has always remained faithful to helping young people in need.
"There are many ways the community can invest in the important work of David & Margaret such as becoming a volunteer or a benefactor of programs like the residential library, the art program, health services, transportation services and drug rehabilitation services," Griffith said.
"Naming opportunities include the vocational education program, Healthy Choices program, the Learning Enhancement Center and the Transitional Living Program."
The motto of The David & Margaret Youth and Family Services is "Sharing Hope Since 1910." For more information about the organization and its upcoming fundraiser, call 909-596-5921.
Monday, October 10, 2011
The Good Neighbor Tool Kit: Improving Your Community
23 Simple Ways to Give Back to Your Community
Not every volunteer effort has to change the world. Let your efforts make your corner a little brighter. Here are some simple ways you can improve your community:
1. Help an elderly neighbor rake leaves, shovel snow, or do home repairs.
2. Plant flowers in the town center.
3. Give away free flowers or seeds in the spring.
4. Put out flags for the 4th of July in neighborhood front yards or the town center.
5. Sponsor a Little League team where there wasn't one already.
6. Become active in the chamber of commerce.
7. Organize a garden walk.
8. Speak at career day at the elementary school.
9. Repaint a playground.
10. Take your pet to the local senior center.
11. Organize a summer cleaning or painting of the local school.
12. Ask past clients to take part in a house tour.
13. Give a free first-time homebuyers seminar.
14. Collect customer donations in your office lobby.
15. Encourage sellers to donate clothing and furniture rather than throw it out.
16. Sit as a member of your city capital improvements task force.
17. Use your real estate contacts and skills to identify property that might be donated or purchased for charity use: building low-income homes, local schools, hospitals, or group homes.
18. Bring a carload of newspapers, towels, and blankets to an animal shelter.
19. Ask a local teacher what supplies his or her class needs most, then donate them.
20. Hold a canned food drive, then deliver the goods to a soup kitchen.
21. Organize a town clean-up day.
22. Take a lonely child with you when your family goes to the movies.
23. Join the PTA.
www.realtor.org
Thursday, October 6, 2011
Giving Back
By Kelli Holmes
Not sure how to fit "giving back" into your everyday life? That's okay. You can define service and giving in any way that works for you. Possible next steps could be:
- Volunteer one day per month to assist a non-profit in your community
- Mentor a new employee at work
- Become a Big Brother or Big Sister
- Donate blood through the American Red Cross
- Help an elderly neighbor with some of their shopping needs
- Cook a meal for a family in need
- Join Habitat for Humanity and help build a home for a family in need
- Teach someone how to read
- Take the extra step "above and beyond" to provide services to a customer or find a solution to a problem outside your job description
- Make a phone call to someone who needs cheering up
- Sign up for a committee at your child's school or in your community
- Mentor a teenage girl who needs help
- Commit yourself to reaching out today. When we give to others, we are the greatest recipients. As physician and writer John Andrew Holmes said, "There is no experience better for the heart than reaching down and lifting people up."
Wednesday, October 5, 2011
7 Good Reasons to Give Back
Around You
By Leanne Beattie, Health & Fitness Writer
According to the Giving USA Foundation, charitable giving in the United States reached an
estimated $295 billion in 2006—a new record. The record-setting donations included $1.9 billion from Warren Buffett, paid as the first installment of his 20-year pledge of more than $30 billion to four different foundations. But you don’t have to be rich to make a difference. Millions of
ordinary Americans—people who you pass on the street every day--also gave to charity,
for the sake of making the world a better place, one dollar at a time.
Whether you donate money or time, giving back is beneficial--and not just for the recipients. Research has shown that the old adage, “it’s better to give than to receive” is true after all.
A Gallup survey on volunteering in the U.S.A. found that 52% of volunteers do it because they like doing something useful and helping others. Another 38% said they enjoy doing volunteer work and feeling good about themselves.
Besides feeling good about yourself for doing something for others, giving back is also good for your physical health. In a Canadian study, 85% of Ontario volunteers rated their health as "good," compared to 79% of non-volunteers. Only 2% of volunteers reported "poor" health, one-third the amount of non-volunteers who reported the same health status
Still other studies have shown a relationship between volunteering and increased self-esteem,
with volunteers reporting both greater personal empowerment and better health. Doing for others may stimulate the release of endorphins, which has been linked to improved nervous and immune system functions, too.
Many people report a “high” from volunteering, similar to the good feelings that come from exercise. Others have found that volunteering can help fight depression. Helping others can help take your mind off your own problems and enable you to see the bigger picture. Once you see the difference you can make in another person's life, your own problems can seem smaller and more manageable.
As more research is showing that people with fewer social contacts have shorter life spans than people with wide social circles, regardless of race, income level or other lifestyle factors. If you are lonely or live in an area far away from friends and family, volunteering is one way to build a social life and improve your emotional and physical health at the same time.
Here are 7 More Reasons to Volunteer:
1. Develop new skills. Gaining skills, knowledge and expertise are common side effects of volunteering. Giving others your time brings you interesting and challenging opportunities that might not come along otherwise. This experience can be added to your resume and could result in a better paying job in the future.
2. Make social connections. Loneliness and boredom are common among retirees, students, and transplants to a new city. Volunteering can relieve this sense of social isolation and help you fill empty hours in the day.
3. Give back to your community. Doing something for the community you live in and returning the favor to those who have helped you are strong motivators. Everyone, rich or poor, takes from society, and volunteering is one way to show a sense of appreciation.
4. Develop and grow as a person. Volunteering is an excellent way to explore your likes and dislikes. If you’re interested in a new career, volunteer in the field first to see if you will actually like it. You may find a totally unrelated field is a much better fit for you, one you’d never consider if you hadn’t volunteered there first.
5. Gain a new perspective. Life can be hard and when you’re feeling down, your problems can seem insurmountable. Volunteering can offer a new perspective—seeing people who are worse off than you are, yet still hanging in there, can help you see your life in a whole new light.
6. Know that you're needed. Feeling needed and appreciated are important, and you may not get that appreciation from your paid work or home life where the things you do are expected or taken for granted. When you volunteer, you realize just how much you are truly needed. Meeting people who need your help is a strong incentive to continue— people are depending on you. If you don’t do it, who will?
7. Boost your self-esteem. Many volunteers experience a sense of increased self-esteem and greater self-worth. Helping others makes you feel good about yourself, because you’re doing something for someone that they couldn’t do for themselves.
Research has shown that the good feelings you experience when helping others may be just as important to your health as exercise and a healthy diet. But it’s the smile from a child or thankful person that shows you’re really making a difference in someone's life. And that’s the greatest feeling in the world.