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Showing posts with label relationship marketing. Show all posts
Showing posts with label relationship marketing. Show all posts

Monday, June 3, 2013

Does Your Business Have Strategic Partners? Why Not?



Dave Lavinsky, Contributor 

One of the biggest mistakes business owners make is trying to do everything alone.  To combat this error, business owners must hire and train the right employees. In addition, they should leverage strategic partners.
So what is a strategic partner? A strategic partner is another business with whom you enter into an agreement that aims to help both of you achieve more success.
Below are several types of strategic partners that you might consider for your business.

Strategic Marketing Partners
Effective marketing is one of the most important keys to a successful business.  Without a proper marketing strategy, customers will never be aware of a business or its location, products, or services.  The problem with marketing is that it can actually hurt a business if done incorrectly (for example, if adverting costs exceed gross margins from advertising).
Developing strategic marketing partners can help you grow your business at a very low cost. For example, if the partner is in a complementary business, you could refer clients between one another. Both partners would increase revenues with no additional advertising costs.

Strategic Financial Partners
Strategic partners can fill a number of financial roles.  They can be accountants, bankers, investors or financial advisers. Their purpose is to help monitor the flow of your business’ money and come up with new solutions which increase the amount of money available to you.
Revenue is the life blood of any business but keeping a constant eye on the flow of money can be a full time job.  This is why financial partners are incredibly important.

Strategic Suppliers
Nearly all businesses will end up dealing with suppliers at some time or another.  These partners can be manufacturers, distributors, or vendors and they will supply your business with everything it needs.  These needs may range from complex raw materials to simple, yet critical every day office supplies.
Developing strategic partnerships with suppliers has a number of benefits.  Working closely with suppliers will ensure that everything is delivered properly and might even lead to special discounts and lower prices. Most importantly, strategic partnerships with suppliers could result in them creating new products tailored to your specific needs that give you competitive advantage.

Strategic Technology Partners
The modern world is heavily reliant on technology and no business can hope to succeed without strategic technology partners.  These can be the people who set up and fix office computers, who design and implement office networks, who create custom software to allow your business to run more efficiently, or even the people who design and run your website.
These partners are incredibly important and developing a relationship with them ensures that your business has dedicated technology experts (particularly if technology is not your core competence) who understand the specific needs of your business.

Building Strategic Partnerships
The first step to building a strategic partnership is to identify which firms could help you achieve key goals (e.g., get more customers, lower fulfillment costs, etc.) and/or otherwise give you competitive advantage.
Then, start reaching out to these firms. While it will take time, once you secure these partnerships, your business’ revenues and profits can start to grow. And, if you make these partnerships exclusive, you can gain critical competitive advantage.

Source:

Monday, May 6, 2013

Recruiting and Molding Leaders



4/09/2013 @ 7:36AM 

"A product or service is only as good as the individual people behind the solution. A firm’s most substantial asset comes into the office every morning and leaves every evening"

All companies will face setbacks, but it’s those who mold leaders that will be successful and that are going to endure the downs and fully take advantage of the ups. Leadership should resonate throughout any great company and that leadership begins with you.
While hiring the right managers will put your organization on the right track, the long-lasting, most successful organizations build leaders, show the good how to become great and, ultimately create an environment conducive to confidence, competitiveness and company dedication.
This can start today and here are 4 ways to do so:

1. Allow for creativityLeaders are optimists that are consistently looking for better processes and who are not afraid to take risks. Leaders are creative; they have a multitude of ways to reach the desired goals and when your firm allows implementation and open collaboration regarding these processes, you’ll begin to see significant growth amongst your employees.

2. Have a core vision and relentlessly pursue it – The best companies serve a purpose. They stand for something and the employees embrace these visionary ideologies.
Specifically, they preach innovation, integrity, respect for individual initiative, tolerance for honest mistakes, product quality and reliability, reward based on merit and continuous improvement.

3. Let the employees know where they stand, recognize success and confront failure – Where positive reinforcement is due, provide your team with that positive energy. Where improvement is needed, voice those concerns. Give constant feedback and differentiate amongst your top performers and laggers.
Leadership is built on differentiation. For employees to grow, they need to know where they stand and they need an authentic, visionary boss to constantly provide feedback…both positive and negative.

4. Teach resilience – Every leader makes mistakes; every leader trips and falls. The question is whether you can motivate the individuals to regroup and get going again with a renewed energy. Resilience doesn’t happen overnight nor is it present in average organizations.
Rather, great companies take the time to mold employees who can lose an account, get their confidence shaken, but then get right back on track. Never giving up is best done by example, not words.
In the end Surround yourself with people better, faster and more intelligent than you. Hire the right employees and, from day one begin to grow them on both a personal and professional basis. It takes no additional money and is the best use of your time as the true leader of your company.



Ken Sundheim, Contributor
"I live, write and love sales, marketing, recruiting and small biz."


Friday, March 22, 2013

3 Belt-Tightening Mistakes to Avoid





 
With the economic recovery sputtering along, it's easy to fall into the mindset that cheaper is always better. But even when budgets are tight, there's a right and a wrong way to save money.
Trim spending in the wrong places and you can end up hurting your business in the long run, says business strategist Carol Roth, a former investment banker and the best-selling author of The Entrepreneur Equation. Here are three of most common cost-cutter mistakes:

1. Cut back on customer service. When small business owners start to get panicky about their spending, one of the first things to go is often the perks and services that you lavish on your customers. That's the last place to trim, says Roth. For example, if you own a restaurant, it may be tempting to decrease the number of servers, therefore asking the remaining servers to handle additional tables. Don't do it.


"If you are cutting back in areas where your customer is going to notice, that is a mistake," says Roth. "Your best opportunity is to maintain or beef up in the areas that are going to impact the customer."

2. Chop the marketing budget. Another common knee-jerk reaction of an anxious entrepreneur is to slash the funding designated for marketing. That won't affect your core business, right? Wrong. Eventually the economy will recover more robustly and customers will be willing to spend more freely. If you cut back on your marketing spending now, you are cutting yourself off from the new customers that will grow your business, says Roth.

Also, down periods in the economy are ripe for expanding because the rival business down the street has probably had the same impulsive reaction and reined in its marketing budget. "You don't want to pull back in an area like that, especially when your competitors are doing that, because that gives you an opportunity to poach" customers, says Roth.

3. Scrap employee perks. One way to push the bottom line higher is to cut out the Friday snack that has become a tradition in your office. Don't. It's the little things that make your employees feel valued and appreciated and keep workplace morale up. And that goes a long way toward helping your business.

"That loyalty will resonate from the inside out," says Roth. And happy employees keep your customers happy. "It is all about the customer because if you don't have customers, you don't have a business."











Wednesday, March 20, 2013

3 Surprising Ways to Find New Clients





People tell me the weirdest stories. Some are tales of drunken escapades, brushes with law enforcement or photos inadvertently distributed on the internet. Others are more surprising: They star astonishingly sober folks hellbent on playing by their own business rules. One of my favorite themes of the second group: People who employ unconventional methods for connecting with new customers. Get ready to put their oddball antics to work for your business.


Make house calls.
Andy Dunn, founder and CEO of New York City-based Bonobos, wanted to sell a better brand of britches directly to men online, without stocking the product in stores. To build a customer base, he loaded up his car with samples and hosted private events in homes around New York. Gents could try the pants on and experience Bonobos' better fit and better service model, then have the product shipped directly to their homes. His customers became his evangelists, and Dunn's schedule filled up with in-home events. Bonobos reached its first $1 million in revenue without spending a dollar on customer acquisition (aside from the cost of gas). Today Bonobos boasts sales in the multimillions -- and it all started by going directly to the customer.


Offer unlimited service.
Domain registrar Name.com is known for its exceptional customer service -- and that's not business as usual in the domain-name game. But how many businesses do you know that actively provide service to non-customers? In early 2011 that's exactly what Name.com did. Via Twitter, the team caught wind of a software developer whose domain name had been hijacked. (This can occur when your domain registrar mistakenly allows your name to be transferred without the proper authorization.) Name.com reached out to the non-customer and subsequently tracked down the hijacker -- all the way to Ukraine. The company's outstanding efforts (and the good PR they generated) earned it a slew of domain transfers from other consumers.


Differentiate your direct mail.
Business consultant Ashley Ambirge is nothing if not unconventional. The mind behind The Middle Finger Project, which pushes people to "get your ass off the warm-up bench," Ambirge encourages clients to take unconventional and sometimes rocky paths to achieve hell, yeah status in their businesses. A copywriter by trade, Ambirge decided to create a very targeted direct-mail campaign aimed at companies she wanted as clients -- but she skipped out on traditional collateral materials. Instead, she went to a roofing supply company. Yes, a roofing supply company. She sent 30 companies (new home builders) a single roofing shingle inscribed with the words "My Company + Your Company = sales through the roof." The result? A 100 percent response rate, with nearly every one of the responders becoming a client over the following year.


The key to unconventional customer acquisition is to remember to keep it about the customers. Think about their needs. Go where they are. Make them laugh. Help them. And, once you have them, provide exceptional service so they stick around and help you bag new customers.
Don't worry if your competitors think you're all about using shenanigans to bring folks to your door. We know that it's all about your dedication to your current and future customers' needs.

Thursday, March 14, 2013

Ideas for Generating New Business



by Kate Smalley
One of the biggest challenges for small business owners is finding a fast, effective way to bring in new customers. That’s because most owners must wear several hats – bookkeeper, technical support representative, human resources manager and marketer. And, of course, owners must provide quality goods or services. Finding the time to market can be especially difficult if you are a one- or two-person operation.
The reality is that spending the time to market is essential to maintaining or growing a business. It helps you avoid one of the biggest pitfalls in small business: relying on a big client or two for the lion’s share of your company’s revenue.

Two things often happen in this scenario. First, business tend to provide preferential treatment to the older, bigger client rather than to smaller, new client, which may cost some business. Secondly, businesses find themselves in a tenuous position by putting most of their eggs in one basket. If the primary client leaves, the company could be economically devastated.

A healthy company always has new clients coming in the door as well as happy existing clients. You can rely on word of mouth to get those new clients on board, but usually it’s not enough. Here are three tips to help you stay on top of marketing efforts.

Get organized. Hire someone to create a database of that huge stack of business cards that you’ve been keeping in your top desk drawer. Make sure it’s a database you can easily use for emails or mailings – like your Microsoft Outlook contacts or ACT! Having all your potential customers at your fingertips is money well spent.

Once you have all your contacts input, you can send targeted e-mails or letters to your potential clients. Make the messages short and sweet, as well as informative. People look forward to getting valuable information, so give it to them. Follow up with a phone call to find out if the information was helpful and if your company can provide goods or services.

Even the busiest entrepreneur can send 20 e-mails each month and follow up with them. Schedule the time on your calendar to do it.

Create an “elevator pitch.” Try to pare down your company’s products and services to a sentence or two. Start by writing down what you do and then edit. This is a great exercise, especially if you offer a wide variety of goods and services, to help you clarify your top priorities.

Most people want to try to throw in everything they do. For example, if you’re a landscape designer, you may be tempted to talk about turf, bedding plants and terracing. Instead, tell people “I’m a landscape designer. I help people create their own backyard oasis.”

If at all possible, get specific. If you are a graphic designer, be sure to add your specialties. Don’t just say, “I’m a graphic designer.” Do say, “I’m a graphic designer specializing in e-newsletters and interactive web sites.”

Cultivate your current clients. It’s much easier and cost-effective to sell an existing customer additional services than to go out looking for new ones. That’s what makes the pitfall of having one big client so insidious – the smaller clients that you are tempted to shove to the side may actually bring in more business than your current big client if you give them the same stellar products and services.

Schedule monthly meetings with your clients to find out how you are doing and to learn what they see on the horizon for their own business. Show them how you can help fill their goals and dreams. You’ll be amazed at how much a couple of hours of your time will pay off.

Contact is the most important element of marketing. If you don’t have time to do anything else, make sure you contact at least 10-20 potential or current clients each month. Doing so will help keep that business coming in and your company healthy. 


http://www.infoservemedia.com/support/articles/generating_new_business.html

Thursday, March 7, 2013

What Type of Entrepreneur Are You?






Figuring out what kind of business to launch is hardly a science, but it should be considered logically.

Think about the basic entrepreneur make up. While naturally all entrepreneurs are unique under the sun, they do tend to conform with certain archetypes. Some entrepreneurs are really inventors, who view the challenges of building a business as a necessary evil. Others are really marketers who believe that they can entice customers to any offering. Some just want to change the world and make it a better place.

But why does this matter? It’s my view that if you know what your strengths are early, you’ll be better equipped to launch businesses that are more likely to survive and even thrive.

I’ve always wondered if there was some way that I could quickly deduce a new entrepreneur’s “sweet spot,” and optimize my mentoring to those strengths and weaknesses, maybe similar to the Myers-Briggs type indicator for business professionals. I just saw an interesting step in that direction via a new book “Entrepreneurial DNA,” by Joe Abraham.

His framework seems to be picking up some traction, and is already in use informally by several entrepreneurship platforms, including StartupAmerica, and CoFoundersLab. His methodology measures an entrepreneur’s fit or DNA in each of four quadrants -- Builder, Opportunist, Specialist, and Innovator (BOSI), defined at a high level as follows:

1. Builder. These entrepreneurs are the ultimate chess players in the game of business, always looking to be two or three moves ahead of the competition. They are often described as driven, focused, cold, ruthless, and calculating. Many might say Donald Trump epitomizes this category.

2. Opportunist. The Opportunist is the speculative part of the entrepreneur in all of us. It’s that part of our being that wants to be in the right place at the right time, leveraging timing to make as much money as possible. If you ever felt enticed to jump into a quick money deal, like a real-estate quick-flip, or an IPO, that was your ‘opportunist’ side talking.

3. Specialist. This entrepreneur will enter one industry and stick with it for 15 to 30 years. They build strong expertise, but often struggle to stand out in a crowded marketplace of competitors. Picture the graphic designer, the IT expert or the independent accountant or attorney.


4. Innovator. You will usually find the Innovator entrepreneur in the “lab” of the business working on their invention, recipe, concept, system or product that can be built into one or many businesses. The challenge with an Innovator is to focus as hard on the business realities as the product possibilities. Too many Innovators are like Dean Kamen, still struggling with the Segway Human Transporter, while holding 440 other device patents.

Of course, discovering your entrepreneur type is only the beginning. After that, it’s all about capitalizing on those strengths, shoring up your weaknesses and building a plan that works for you.

Overall, I see real value in using this methodology in conjunction with incubators, business accelerators and mentoring. I’m not yet convinced that anyone has a fully automated system that will nail your entrepreneurial DNA and help you succeed, despite the unpredictable business and personal realities.

But I see a real opportunity here for every entrepreneur to optimize his impact and his personal satisfaction with a minimum of effort. I challenge each of you to take a hard look at what makes you tick.



 

Tuesday, March 5, 2013

7 Steps for Generating New Business Opportunities Pt. 2



Step 4: Map it. Mapping your capabilities with your target clients' needs is an excellent way for you to determine your service strategy. You'll find that while you may be perfectly skilled in many areas, you're going after customers who don't need your particular expertise.

One common trait among many entrepreneurs is the urge to "cast a wide net" by being all things to all companies. In almost every case, however, a small business flourishes because it has a narrower service offering. Remember, a small company's value is that it can specialize in unique, top-quality services.

Develop a list of decision-making criteria that you expect your clients to use when choosing a provider in your industry. Then rank yourself (and be brutally honest) in terms of where you'd be positioned in each category. After this intense evaluation, make sure that your elevator pitch is still on target.

Step 5: Utilize marketing tools that work best for you. When deciding on a marketing strategy, implement one that fits your personality and the customers you serve. For instance, if you're terrified of getting up in front of a crowd, don't schedule yourself to participate on a panel in the hopes of generating business. You'll derail your efforts if you don't perform well.

Identify the top two marketing tools you've used in the past that have worked for your company. Let's say that's cold calling and a Web site. Then start adding new ideas for a fresh perspective. When selecting your marketing tools, also evaluate them from a financial and cost basis. Decide what will yield the best return on your efforts. Each tool should lead to a revenue-producing result in one way or another.

Step 6: Implement a plan of action. Up until now we've been in the planning mode, but now it's time to dig in and put it to work. Your action plan will also give you the map you can use to measure your progress.

Establish goals that can be reviewed at three and six months. At incremental points within each three-month period, keep checking your plan to see if you're meeting your goals. If you find you're missing the target, ask why. Were the tools appropriate for your target customer? Did you integrate the strategy, or did you just focus on one of the tools?

And don't forget to plug in specific actions that you'll do every day to help you meet your goals. That daily strategy will keep the goals of the plan top of mind.

Step 7: Exercise the plan. This final step is really straightforward: Just do it: Complete the daily actions, and then do something extra to accelerate your success plan. If you approach your plan and get butterflies in your stomach, either get over it or substitute an action that you're comfortable with so you stay on course. Don't let unplanned tasks waste precious time that should be applied toward reaching your goal. And most of all-enjoy the process!

Linda Kazares is the founder of Face-to-Face Connect. A committed entrepreneur with more than 25 years experience in sales, marketing and channel development, Linda is also an author, publisher and public speaker who presents seminars to entrepreneurs that focus on developing strategies for new business-building practices.

Monday, March 4, 2013

7 Steps for Generating New Business Opportunities Pt. 1



Entrepreneurs often live with the hope that if they build it, customers will come. But in today's economy, it takes a lot more than hope to get people to purchase your products or services: New business-building practices are a must if you want to expand.

Another necessary element is a clear-cut plan for growth. But many entrepreneurs get obsessed with creating the perfect plan. Or they never get around to putting one together. Crafting a plan is necessary, quick and effective. And we can show you how to do it. The following seven steps should take you no more than four hours to complete-a small price to pay for a tremendous upside. The result? A road map that will infuse new energy, enthusiasm and vision into your company's growth plans. So let's get started.

Step 1: Focus on your core product. A very successful e-newsletter entrepreneur has built his business around this mantra: "Prospects buy when they trust your value is applicable to them and believe your company is stable." This strong position allows him to constantly check up on the services and value he's providing his customers. Keep this statement in mind as we go through the rest of the seven steps, because internalizing this mantra is the key to a solid plan.

It's common in small, service businesses that the entrepreneur feels he or she must do everything the "big guys" do to compete. The truth is, small-business owners can really never compete in the same way. So it's essential for small businesses to differentiate themselves by focusing on the unique capabilities and core products they bring to prospects. Specialization is the entrepreneur's greatest asset.

Step 2: Keep your pitch simple. The last time you asked someone at a party what their company does, did you get a clear, concise response? Or did your eyes glaze over by the time they got to the end of their explanation? My guess is, it was probably the latter. Now imagine that same pitch being presented to prospects who don't have a glass of wine in their hands to distract them! It's not a pretty picture.

What every company needs is a simple "elevator pitch." That's a short, concise message that can communicate your message to a prospect in 30 seconds or less. It explains the value your product or service provides so the prospect understands why it's applicable to them.
Try this little exercise to test your pitch clarity quotient. Ask someone who doesn't know what you do to listen to your pitch. Explain what your company does, and watch for signs of fatigue-eyes watering, lids getting heavy, and so on. Of course, you may have the perfect pitch. But if you don't, you'll recognize it right away from verbal and physical responses.

Step 3: Stay true to who you are. Knowing who you are and what gets you excited (and bores you to tears) will help you reach your goals. Nothing can derail a growth plan more than discomfort and procrastination-it's simply human nature to procrastinate over things that cause discomfort. And there are dozens of daily business requirements that every business owner detests. If you're finding yourself putting things off, it's time to start delegating.

Stay true to who you are and what you do best: Hand off those tasks that will blow you off course because you don't like doing them, so you don't! Stretch and grow your capabilities in alignment with your interests and expertise. If accounting is your nemesis, hire a bookkeeper. If your personal organization is out of control, hire a temp to set up a new filing system. Always make sure that you're focused on your priority "A" tasks and delegate your Bs and Cs.

Stay tuned for more....

Friday, December 14, 2012

5 Ways to Get People to Actually Listen to You



by Marla Tabaka

 You may be a fact- and logic-driven leader, but others don't think like you do. Learn to get your point across through emotional connection.

Have you ever stood before an audience, uncertain whether you are truly connecting with them? Or, have you spoken to an employee who appears to be getting the message--but whose actions later tell another story?

To you, it's simple: Communicate your thoughts and the facts quickly and concisely and anyone will understand.

Not true. Facts and statistics may tell a story, but if you truly want to effect change and influence the way your audience thinks and feels, you will have to go beyond straightforward communications. The key to really getting people to listen--and act: Touch them on an emotional level.

Author Helio Fred Garcia, who is executive director of the Logos Institute for Crisis Management and Executive Leadership, reminds us that members of a typical audience don't think like leaders do. According to Garcia, your audience must be able to feel and experience your communications, or you simply won't have the impact that you set out to achieve.
"Humans are wired to connect with each other," says Garcia. "And we connect with one another by feeling, not thinking."

Why? Because of the structures in the brain that allow people to experience someone else's plight as if it were their own. These structures, called mirror neurons, are also referred to as empathy neurons.

"Emotion is now increasingly recognized as the key to moving hearts and minds," says Garcia. "All too often leaders assume that facts matter," he says. "That if only we let the facts speak for themselves, people will understand and agree with us." 

In his latest book, The Power of Communication, Garcia notes that when leaders know they are not actually connecting they tend to double down and push more data and facts instead of trying a new approach. That's where things get really toxic. Here are five strategies Garcia says can help you stop reciting facts--and start making a true connection.

1. Keep your mouth shut--for a couple of moments.
Don't say anything substantive until you have an audience connection. Note that their first impression is visual, not verbal. You, the speaker, whether you are in front of a large group or a single employee, prospective investor, or prospect, have to be in complete command. You can gain that command by the way you carry yourself, before you even open your mouth. The body speaks before the mouth is open. Avoid rocking, looking down, and fidgeting. Stand and walk with confidence.

2. Get your audience engaged.
Get the eyeballs looking up before you say anything. Move with quiet confidence and smile, inviting people to look up and pay attention. Invite your audience to engage on the emotional level by offering a warm greeting. You might even ask them a question that prompts a response. It can be simple, as in: "How is everybody doing today?"

3. Grab their attention to make it memorable.
People remember the very first substantive that you say. Once you have their attention, jump right in to the most important thing you have to say. This powerful beginning will stick with your audience, creating the impact you're looking for.

4. Use verbal cues.
Use attention-provoking signals when you move from one part of the speech to the next. For instance, you might verbally number your key points or use other verbal signals like "Let's move on" or "My next topic is..."  Always give the audience verbal cues to look up at you.

5. Recap what matters.
Take all of the substantive points from your talk and group them all together at the very end of the presentation. Remember your provoking signal and say something like, "In summary," then recap everything from your presentation that matters the most.

"In summary," your audience must be able to feel and experience your communications, or you simply won't have the impact that you set out to achieve.

http://www.inc.com/marla-tabaka/5-ways-to-get-people-to-listen.html?nav=next

Tuesday, December 11, 2012

Stop Procrastinating & Plan for 2013



By Kevin Duan

If you're not planning for the coming year then you better believe that your competitors are. Here are three solutions to get you going before it's too late.

Hooray! The election season is finally done. The holidays are close behind, and 2013 is just around the corner. And yet a good many companies still don't have a formal strategic plan on the books. Many don't even have a meeting scheduled before the end of the year to create a strategic plan and align their team. Often executives will manage for the current quarter with little consideration for three to five year objectives or even a one year plan.  Sadly, as the executives of these companies try to navigate uncertain times, they will wonder the following:

  • Why aren't we hitting our goals?
  • Why aren't we all on the same page?
  • Why can't our people execute without having to ask questions at every turn?
  • Why aren't we more prepared?

The answer is simple... procrastination. That sounds harsh but those of you regularly reading this magazine and website have seen plenty of material about the value of long term strategy. You have heard experts such as Collins and Peters, tout the benefits of long term strategic planning and alignment. Many of you know other successful companies who plan and execute consistently. So there is little question that you are just putting off what you know must be done. But perhaps there are solid reasons for your procrastination. Allow me to identify and resolve some of them for you.

1. Complacency

Maybe things are going well for you. Or at least they seem good enough. I am sure that's exactly what your competitors are thinking too and none of them are developing strategy  on how to steal your customers and gain market share. Keep telling yourself that and soon you'll find out the hard way that your business is always vulnerable to others who strategically plan and can out-execute you. This why many businesses fall into what Jim Collins calls the "Doom Loop" as outlined in his book Good to Great. Why be lazy? Taking a long-view approach in your business will insure you are ready for the next disruptor in your industry and can remain competitive.

2. Confusion

Perhaps you would like to execute a strategic plan for the company, but can't focus because you aren't really clear about where you personally want to be in life. Perhaps you spend too much time thinking about what you want to DO in your life, and not enough about who you want to BE. In fact many companies miss their mark because their management team doesn't focus enough on individual objectives beyond the company's goals. If your people are not clear on who they want to be and what motivates them to contribute, the results will suffer and you will likely wander off course. But this is resolvable. Ask everyone "Who are we as a company and where do you see your role in five years?" See if his or her answers align with your perceptions. Taking time to consider your own future might be a good start and better prepare you to lead strategic talks for your executives and your company.

3. Priority

So many executives are constantly battling with competing priorities. As my father always says: "When you are up to your rear end in alligators it's hard to remember that your primary directive is to drain the swamp." It's very difficult to make the transition from working IN the business to working ON the business. But one thing is for sure. If you don't start prioritizing strategic planning you will forever be letting the business run you. The sooner you make your strategy and alignment a priority, the sooner you'll achieve goals effectively and create efficiencies that will free up time and resources in your company. You don't have to be the CEO of a company to raise the priority of strategic planning. Any individual can drive the process and show their value to the company at the same time. Here are the first three steps.
  1. Set a date for a 2-day planning retreat before the end of the year. If you don't do it now, you'll forget. Once the date is set you can figure out all the other details.
  2. Hire a facilitator or a coach. For a successful retreat, you need methodology and objectivity. A good facilitator can provide both of these things and is well worth the money.
  3. Engage your team. Email them this column right now. That way you'll demonstrate your commitment to strategic planning as a priority and get the conversation started. Share the pressure of accountability and you are assured of getting a long term strategic plan in place before year end.
Execute on these actions and you'll surely surpass your procrastinating competitors.

Tuesday, December 4, 2012

Seven Steps to Reaching Your Goals



by Dr. Phil McGraw

Successfully executing any personal strategic plan for change requires that as you develop your plan, you effectively incorporate these seven steps for attaining each and every goal:

1. Express your goal in terms of specific events or behaviors.

For a dream to become a goal, it has to be specifically defined in terms of operations, meaning what will be done. When a goal is broken down into steps, it can be managed and pursued much more directly. "Being happy," for example, is neither an event nor a behavior. When you set out to identify a goal, define what you want in clear and specific terms.

2. Express your goal in terms that can be measured.

How else will you be able to determine your level of progress, or even know when you have successfully arrived where you wanted to be? For instance, how much money do you aspire to make?

3. Assign a timeline to your goal.

Once you have determined precisely what it is you want, you must decide on a timeframe for having it. The deadline you've created fosters a sense of urgency or purpose, which in turn will serve as an important motivator, and prevent inertia or procrastination.

4. Choose a goal you can control.

Unlike dreams, which allow you to fantasize about events over which you have no control, goals have to do with aspects of your existence that you control and can therefore manipulate. In identifying your goal, strive for what you can create, not for what you can't.

5. Plan and program a strategy that will get you to your goal.

Pursuing a goal seriously requires that you realistically assess the obstacles and resources involved, and that you create a strategy for navigating that reality. Willpower is unreliable, fickle fuel because it is based on your emotions. Your environment, your schedule and your accountability must be programmed in such a way that all three support you — long after an emotional high is gone. Life is full of temptations and opportunities to fail. Those temptations and opportunities compete with your more constructive and task-oriented behavior. Without programming, you will find it much harder to stay the course.

6. Define your goal in terms of steps.

Major life changes don't just happen; they happen one step at a time. Steady progress, through well-chosen, realistic, interval steps, produces results in the end. Know what those steps are before you set out.

7. Create accountability for your progress toward your goal.

Without accountability, people are apt to con themselves. If you know precisely what you want, when you want it — and there are real consequences for not doing the assigned work — you are much more likely to continue in your pursuit of your goal. Find someone in your circle of family or friends to whom you can be accountable. Make periodic reports on your progress.